Residential Customer Support Specialist

Taylor Wimpey; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading housebuilder in the UK is seeking a Customer Support Coordinator to manage customer issues and complaints after home handovers. This role demands strong interpersonal skills, the ability to work independently, and effective communication with customers and subcontractors. The coordinator will ensure all customer interactions are documented and handled within required timeframes, making significant contributions to customer satisfaction and service improvement.

Benefits

Excellent retail discounts

Company funded life insurance

Private healthcare

Quality pension scheme

Discounted house purchase scheme

Qualifications

• Experience in a fast-paced customer service environment.
• Strong interpersonal and relationship building skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Manage customer issues and complaints post home handover.
• Communicate resolution progress effectively.
• Collaborate with subcontractors to improve service.

Skills

Customer service experience

Interpersonal skills

Relationship building

Problem-solving

Calm under pressure

Job description

A leading housebuilder in the UK is seeking a Customer Support Coordinator to manage customer issues and complaints after home handovers. This role demands strong interpersonal skills, the ability to work independently, and effective communication with customers and subcontractors. The coordinator will ensure all customer interactions are documented and handled within required timeframes, making significant contributions to customer satisfaction and service improvement.