Regional IT Support Lead - On-Site & Travel-Ready

Charles Russell Speechlys LLP; Cheltenham; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading law firm in the UK is looking for an IT Senior Support Analyst to provide top-notch IT support and oversee the performance of regional teams. The ideal candidate will have strong customer service skills, be ITIL Foundation qualified or willing to study for it, and possess excellent problem-solving abilities. This role involves regular travel to various offices, ensuring consistency in service delivery while maintaining high standards in a hybrid working environment.

Qualifications

• Excellent customer service and communication skills.
• Highly motivated and methodical with good problem-solving skills.
• Ability to remain calm under pressure and prioritise workloads.

Responsibilities

• Provide exceptional IT support to regional offices.
• Oversee Regional IT Analysts to ensure high standards.
• Conduct regular ticket quality checks to improve service.

Skills

Customer service skills

Problem solving

Time management

Attention to detail

Interpersonal skills

Education

ITIL Foundation qualification

Tools

ITSM systems

Microsoft Office

Job description

A leading law firm in the UK is looking for an IT Senior Support Analyst to provide top-notch IT support and oversee the performance of regional teams. The ideal candidate will have strong customer service skills, be ITIL Foundation qualified or willing to study for it, and possess excellent problem-solving abilities. This role involves regular travel to various offices, ensuring consistency in service delivery while maintaining high standards in a hybrid working environment.