1st Line IT Support Technician – Hybrid Role

Netmatters Ltd; Cambridge; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A technology services provider in Cambridge is looking for a passionate 1st Line Support Technician to resolve technical issues and provide exceptional customer service. Responsibilities include supporting PCs and servers, client training, and troubleshooting IT problems. Candidates should have strong IT skills, excellent communication, and a minimum of 2 years experience in the IT support industry. The role offers a competitive salary, comprehensive benefits, and opportunities for personal development.

Benefits

Competitive salary

33 days holiday

Health insurance

Flexible working

In-house gym

Recognition awards

Personal development plans

Qualifications

• Strong IT troubleshooting skills with PC and network issues.
• Good telephone manner to support clients effectively.
• Ability to manage multiple tasks and time efficiently.

Responsibilities

• Provide support for PCs and servers both remotely and on-site.
• Install and upgrade systems and software.
• Train clients on customer applications.

Skills

IT problem solving

Strong written and oral communication

Confidence in client interactions

Experience in IT support industry

Driving licence

Customer service

Education

2+ years experience in IT support

Tools

Active Directory

Office 365

Windows 10/11

Job description

A technology services provider in Cambridge is looking for a passionate 1st Line Support Technician to resolve technical issues and provide exceptional customer service. Responsibilities include supporting PCs and servers, client training, and troubleshooting IT problems. Candidates should have strong IT skills, excellent communication, and a minimum of 2 years experience in the IT support industry. The role offers a competitive salary, comprehensive benefits, and opportunities for personal development.