NHS Customer Success & Order Management Specialist

BSN Medical; Dunstable; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading health company is seeking a Customer Facing & Order Management Specialist in Dunstable. In this hybrid position, you will enhance the experience for NHS customers through effective communication and problem-solving. Ideal candidates will have over 3 years of customer service experience and be proficient in Excel. The role involves reporting, training customers on systems, and participating in continuous improvement projects. Join us to make a positive difference in well-being and provide exceptional service.

Benefits

Flexible work hours

Opportunity for growth

Collaborative workplace

Qualifications

• Minimum 3+ years’ experience in a front-line Customer Service and/or Internal account Manager role.
• Confident and intermediate user of Excel and Microsoft Packages (Word, PowerPoint, Outlook, MS Teams).
• Well organized, able to prioritize workloads.

Responsibilities

• Provide NHS customers with product availability information.
• Support customers in the use of the bespoke CRM system.
• Analyse and recommend improvements for customer issues.

Skills

Customer service experience

Excel proficiency

Communication skills

Problem-solving

Education

GCSE in English & Maths or Equivalent

Tools

SAP

Job description

A leading health company is seeking a Customer Facing & Order Management Specialist in Dunstable. In this hybrid position, you will enhance the experience for NHS customers through effective communication and problem-solving. Ideal candidates will have over 3 years of customer service experience and be proficient in Excel. The role involves reporting, training customers on systems, and participating in continuous improvement projects. Join us to make a positive difference in well-being and provide exceptional service.