Strategic Customer Success Manager — Flexible Hours

Elsevier; Remote; GBP 60,000 - GBP 80,000; Full time

Job summary

A global information and analytics company is seeking a Customer Success Manager to ensure customers receive maximum value from their products. This role involves driving customer engagement, managing account success, and collaborating with account managers and cross-functional teams to support long-term goals. Ideal candidates will have experience in customer success or account management, strong communication skills, and the ability to work with data. A background in SaaS or B2B environments is preferred.

Benefits

Flexible working hours

Well-being initiatives

Study assistance

Qualifications

• Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments.
• Knowledge of subscription lifecycles and retention strategies.
• Strong communication skills to engage various stakeholders.

Responsibilities

• Serve as the primary post-sale contact, providing strategic guidance.
• Lead onboarding to help customers achieve early value with solutions.
• Monitor customer health and address risks to support retention.

Skills

Customer Success

Account Management

Communication

Data Analysis

Organizational Skills

Tools

Salesforce

Job description

A global information and analytics company is seeking a Customer Success Manager to ensure customers receive maximum value from their products. This role involves driving customer engagement, managing account success, and collaborating with account managers and cross-functional teams to support long-term goals. Ideal candidates will have experience in customer success or account management, strong communication skills, and the ability to work with data. A background in SaaS or B2B environments is preferred.