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Strategic CSM for SaaS & Digital Marketing ROI
Nurtur Ltd.
Derby
Hybrid
GBP 40,000 - GBP 60,000
Full time
30+ days ago
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Job summary
A growing digital marketing company seeks a Customer Success Manager to enhance client relationships and drive success. Responsibilities include managing customer retention and growth, delivering strategic reviews, and providing product adoption support. The ideal candidate has experience in account management and a strong understanding of digital marketing. Hybrid working options are available after the probation period.
Qualifications
- Previous experience in Account Management / Customer Success, preferably in SaaS.
- Strong knowledge of digital marketing and its business value.
- Excellent communication and presentation skills.
Responsibilities
- Act as the main point of contact for your customers.
- Deliver monthly strategy and business reviews to demonstrate ROI.
- Collaborate to create educational material to improve product adoption.
Skills
Account Management
Customer Success
Digital Marketing
Problem-solving
Communication
Job description
A growing digital marketing company seeks a Customer Success Manager to enhance client relationships and drive success. Responsibilities include managing customer retention and growth, delivering strategic reviews, and providing product adoption support. The ideal candidate has experience in account management and a strong understanding of digital marketing. Hybrid working options are available after the probation period.
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