Strategic SaaS Customer Success Manager (Remote-London)

Linear; Greater London; Hybrid; GBP 55,000 - GBP 75,000; Full time

Job summary

A leading software company in Greater London is seeking a Customer Success Manager to foster relationships with top customers. This pivotal role involves onboarding new clients, delivering support, and ensuring satisfaction. The ideal candidate has 4+ years of experience in technical customer-facing roles and thrives in fast-paced environments. The position offers competitive compensation, flexible work arrangements, and generous benefits, including health insurance and paid vacation.

Benefits

Competitive salary and equity

5 weeks of paid vacation

Health, dental, and vision insurance

Paid parental leave

Team events

Stipend for home office upgrade

Qualifications

• 4+ years relevant work experience in a technical customer-facing role.
• Previous experience with product and engineering teams and/or developer tools is preferred.
• Experience in SaaS and startup environments desired.

Responsibilities

• Build and maintain strategic relationships with key stakeholders.
• Lead onboarding, configuration, and ongoing enablement.
• Translate customer needs into actionable product feedback.

Skills

Strong organizational skills

Excellent communication skills

Technical customer-facing experience

Ability to prioritize tasks

Job description

A leading software company in Greater London is seeking a Customer Success Manager to foster relationships with top customers. This pivotal role involves onboarding new clients, delivering support, and ensuring satisfaction. The ideal candidate has 4+ years of experience in technical customer-facing roles and thrives in fast-paced environments. The position offers competitive compensation, flexible work arrangements, and generous benefits, including health insurance and paid vacation.