Global Customer Success Manager — Drive Adoption & Growth

RELX Group plc; Greater London; Hybrid; GBP 45,000 - GBP 60,000; Full time

Job summary

A global information and analytics company is seeking a Customer Success Manager to ensure clients receive maximum value from its products. You will drive customer adoption, engagement, and retention while working closely with Account Managers and cross-functional teams. The ideal candidate should have a background in Customer Success or Account Management, outstanding communication skills, and the ability to manage multiple customers effectively. This role includes flexible working hours and a commitment to employee well-being.

Benefits

Flexible working hours

Well-being initiatives

Sabbatical options

Qualifications

• Experience in Customer Success or Account Management in SaaS or B2B.
• Strong communication skills with various stakeholders.
• Ability to manage multiple customers in a dynamic environment.

Responsibilities

• Serve as the primary post-sale contact providing strategic guidance.
• Create clear success plans outlining goals and expected outcomes.
• Deliver regular business reviews focused on customer priorities.

Skills

Customer Success Management

Account Management

Communication skills

Data analysis

Organizational skills

Tools

Salesforce

Job description

A global information and analytics company is seeking a Customer Success Manager to ensure clients receive maximum value from its products. You will drive customer adoption, engagement, and retention while working closely with Account Managers and cross-functional teams. The ideal candidate should have a background in Customer Success or Account Management, outstanding communication skills, and the ability to manage multiple customers effectively. This role includes flexible working hours and a commitment to employee well-being.