Strategic Customer Success Manager — Remote Europe

Greycon Ltd; Remote; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading software solutions provider is seeking a Customer Success Account Manager to enhance customer relationships and drive growth across strategic accounts. This remote role involves managing renewals, conducting business reviews, and optimizing customer adoption of technology. The ideal candidate should have a strong background in customer success or account management, with excellent communication and negotiation skills. Join our team to play a vital role in ensuring customer satisfaction and maximizing value.

Benefits

Competitive salary

Bonus incentives

Qualifications

• 3-5+ years in Customer Success or Account Management.
• Experience negotiating renewals and commercial contracts.
• Strong communication skills with C-level stakeholders.

Responsibilities

• Drive retention and growth within existing accounts.
• Conduct quarterly business reviews and value reporting.
• Forecast renewals and expansion revenue accurately.

Skills

Customer Success

Account Management

Negotiation

Communication Skills

Analytical Mindset

Job description

A leading software solutions provider is seeking a Customer Success Account Manager to enhance customer relationships and drive growth across strategic accounts. This remote role involves managing renewals, conducting business reviews, and optimizing customer adoption of technology. The ideal candidate should have a strong background in customer success or account management, with excellent communication and negotiation skills. Join our team to play a vital role in ensuring customer satisfaction and maximizing value.