Senior Customer Success Manager — Growth & Renewals

Optimizely; Greater London; On-site; GBP 55,000 - GBP 75,000; Full time

Job summary

A leading digital experience platform in the UK is seeking a Senior Customer Success Manager. This role focuses on driving customer success, leading renewals, and managing relationships within the client base. Key responsibilities include achieving sales objectives, engaging with executives, and overseeing renewal pipelines. The ideal candidate will have over 5 years of client-facing experience, strong negotiation and communication skills, and the ability to foster long-term relationships with clients. Competitive compensation and a dynamic work environment await.

Benefits

Dynamic workplace culture

Opportunities for professional training

Inclusive work environment

Qualifications

• Over 5 years of experience in a client-facing role.
• Ability to maintain long-term client relationships.
• Strong written and verbal communication skills.

Responsibilities

• Drive customer success and lead renewals.
• Manage renewal pipeline and forecast reports.
• Engage with senior-level executives.

Skills

Customer empathy

Negotiation skills

Communication skills

Technical understanding

Analytical skills

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

A leading digital experience platform in the UK is seeking a Senior Customer Success Manager. This role focuses on driving customer success, leading renewals, and managing relationships within the client base. Key responsibilities include achieving sales objectives, engaging with executives, and overseeing renewal pipelines. The ideal candidate will have over 5 years of client-facing experience, strong negotiation and communication skills, and the ability to foster long-term relationships with clients. Competitive compensation and a dynamic work environment await.