Senior Digital Customer Success Leader | Global Retention

Akeneo; Greater London; Hybrid; GBP 75,000 - GBP 95,000; Full time

Job summary

A leading technology firm in Greater London seeks a Senior Manager, Digital Customer Success to enhance customer satisfaction and retention. This role involves leading an international team, developing scalable success initiatives, and aligning digital strategies with organizational goals. Candidates should have prior experience in B2B SaaS, strong analytical skills, and excellent communication. The position allows flexibility with a hybrid work model. Join a collaborative team focused on delivering exceptional product experiences.

Benefits

Flexible working hours

Home office and commuting benefits

Professional development budget

Generous parental leave

Health and insurance benefits

Mental health support

Qualifications

• Prior experience leading a Customer Success team in the B2B SaaS space.
• Experience building strategies to optimize customer satisfaction.
• Strong analytical skills to interpret data for driving customer success strategies.

Responsibilities

• Manage and mentor a team of Digital CSMs.
• Develop scalable digital customer success processes.
• Drive customer retention and satisfaction.
• Oversee customer onboarding and journey management.
• Identify at-risk customers and drive proactive engagement.

Skills

Customer Success management

B2B SaaS experience

Data analysis

Fluent in English

Team leadership

Job description

A leading technology firm in Greater London seeks a Senior Manager, Digital Customer Success to enhance customer satisfaction and retention. This role involves leading an international team, developing scalable success initiatives, and aligning digital strategies with organizational goals. Candidates should have prior experience in B2B SaaS, strong analytical skills, and excellent communication. The position allows flexibility with a hybrid work model. Join a collaborative team focused on delivering exceptional product experiences.