Senior Enterprise CS Leader: Growth & Retention

Applied Intuition Inc.; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading customer engagement platform provider seeks a Senior Customer Success Manager to own account renewals and retention while fostering strong relationships with medium and large technology clients. You will advocate for customers, enhance product usage, and collaborate with teams to ensure client satisfaction. The ideal candidate has 3-6 years in Customer Success or similar areas, proven experience managing high-value accounts, and exceptional communication skills. Join the team and thrive in a culture that values equity and support.

Benefits

Competitive compensation

Retirement and Employee Stock Purchase Plans

Flexible paid time off

Comprehensive benefit plans

Professional development opportunities

Qualifications

• 3-6 years experience in Onboarding, Customer Success, Implementations, or Project Management.
• Proven track record managing complex, high-value accounts.
• Strong project management experience and/or formal certifications (PMP, Agile, etc.)

Responsibilities

• Own and manage customer renewals and retention targets.
• Drive feature adoption with customers through Success Plans.
• Advocate for customers and relay feedback to product teams.

Skills

Excellent communicator

Team player

Time management

Client relationship management

Intellectual curiosity

Technical domain knowledge

Education

Relevant educational background (e.g., Business, Marketing)

Tools

SaaS Knowledge

Marketing Automation

Analytics Tools

Job description

A leading customer engagement platform provider seeks a Senior Customer Success Manager to own account renewals and retention while fostering strong relationships with medium and large technology clients. You will advocate for customers, enhance product usage, and collaborate with teams to ensure client satisfaction. The ideal candidate has 3-6 years in Customer Success or similar areas, proven experience managing high-value accounts, and exceptional communication skills. Join the team and thrive in a culture that values equity and support.