Senior Customer Success Leader — CDP Growth (London Hybrid)

Treasure Data; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading customer data platform provider is seeking a Senior Customer Success Manager based in London. You'll drive product adoption, ensuring customers achieve their business goals and maximize ROI. Responsibilities include strategic leadership, account management, and operational excellence. The ideal candidate should have over 8 years of relevant experience, particularly in marketing technology solutions, coupled with strong communication skills and business fluency in French. A commitment to customer satisfaction and an ability to navigate complex customer organizations are key to success in this role.

Benefits

Competitive compensation packages

Salary Sacrifice pension plan with 7% employer match

Supplemental medical and dental cover

Up to 26 weeks paid parental leave

Comprehensive support for reproductive health

Qualifications

• 8+ years relevant work experience.
• 3+ years supporting a CDP or similar platform.
• Demonstrated history of strong customer satisfaction scores.

Responsibilities

• Drive product adoption across complex enterprise accounts.
• Provide strategic advice to customers on leveraging Treasure Data.
• Mentor junior Customer Success Managers and share knowledge.

Skills

Strong understanding of Marketing Technology Solutions

Excellence in written and verbal communication

Technical acumen with business and strategic curiosity

Strong cross-functional collaboration

Active listening with ability to pivot based on customer priorities

Business fluency in French

Tools

Gainsight

LLMs

Looker

Job description

A leading customer data platform provider is seeking a Senior Customer Success Manager based in London. You'll drive product adoption, ensuring customers achieve their business goals and maximize ROI. Responsibilities include strategic leadership, account management, and operational excellence. The ideal candidate should have over 8 years of relevant experience, particularly in marketing technology solutions, coupled with strong communication skills and business fluency in French. A commitment to customer satisfaction and an ability to navigate complex customer organizations are key to success in this role.