Welish-Speaking Switchboard Agent (Temporary, 24/7)

Manpower; Pontyclun; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A recruitment agency is seeking a Welsh Speaking Switchboard Operator in Pontyclun. The successful candidate will handle a responsive switchboard and information service, requiring excellent Welsh communication skills and previous experience in customer service. This role involves managing medical emergency calls and maintaining accurate on-call schedules. The position offers weekly pay, training, and annual leave. Flexibility to work various shifts is essential, including nights and weekends.

Benefits

Weekly pay (PAYE)

28 days annual leave

Training

Pension Scheme

Employee Recognition Scheme

Qualifications

• Essential Welsh language skills at Level 3 for communication in a work setting.
• Experience in customer service or call center roles is required.
• Ability to manage urgent situations and respond promptly.

Responsibilities

• Provide an efficient switchboard and information service.
• Respond to medical emergency calls and manage incident alerts.
• Keep on call sheets accurate and develop understanding of the organization.

Skills

Welsh language skills (Level 3)

Previous call center/customer service experience

Strong communication skills

Good judgement under pressure

Empathy and calmness

Problem-solving skills

Ability to work shifts

Job description

A recruitment agency is seeking a Welsh Speaking Switchboard Operator in Pontyclun. The successful candidate will handle a responsive switchboard and information service, requiring excellent Welsh communication skills and previous experience in customer service. This role involves managing medical emergency calls and maintaining accurate on-call schedules. The position offers weekly pay, training, and annual leave. Flexibility to work various shifts is essential, including nights and weekends.