Welsh Speaking Customer Service Assistant

Manpower; Pontyclun; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A recruitment agency is seeking a Welsh Speaking Switchboard Operator in Pontyclun. The successful candidate will handle a responsive switchboard and information service, requiring excellent Welsh communication skills and previous experience in customer service. This role involves managing medical emergency calls and maintaining accurate on-call schedules. The position offers weekly pay, training, and annual leave. Flexibility to work various shifts is essential, including nights and weekends.

Benefits

Weekly pay (PAYE)

28 days annual leave

Training

Pension Scheme

Employee Recognition Scheme

Qualifications

• Essential Welsh language skills at Level 3 for communication in a work setting.
• Experience in customer service or call center roles is required.
• Ability to manage urgent situations and respond promptly.

Responsibilities

• Provide an efficient switchboard and information service.
• Respond to medical emergency calls and manage incident alerts.
• Keep on call sheets accurate and develop understanding of the organization.

Skills

Welsh language skills (Level 3)

Previous call center/customer service experience

Strong communication skills

Good judgement under pressure

Empathy and calmness

Problem-solving skills

Ability to work shifts

Job description

Overview

Manpower is recruiting a Welsh Speaking Switchboard Operator on behalf of our public sector client.

Location: Pontyclun
Contract: Temporary
Duration: 3-6 months

Hours:
30 hours per week. Shifts are 12 hours in duration. You will work three shifts across a seven day rota, including days, evenings, nights, weekends and Bank Holidays.

Pay Rates:
Weekdays £12.70 per hour
Saturdays and nights £17.91 per hour
Sundays and Bank Holidays £23.24 per hour

The Role

You will be the first point of contact, providing a responsive and professional switchboard and information service on a 24 hour basis. This is a fast paced role where remaining calm, using sound judgement and adapting quickly are essential to keeping services running smoothly. Training will be provided through a structured shadowing period before you move onto the main rota.

Key Responsibilities

• Provide an efficient switchboard and information service
• Follow departmental policies and procedures
• Develop a strong understanding of the organisation, its departments and key medical terminology
• Respond promptly to medical emergency calls and activate the appropriate procedures
• Manage alarms and major incident alerts in line with reporting processes
• Interpret and manage complex on call rotas for medical and non medical staff
• Keep on call sheets and notice boards accurate and up to date

Requirements

• Welsh language skills at Level 3 is essential. You must be able to communicate confidently in Welsh, including speaking and understanding the language in a work setting, handling telephone conversations and responding appropriately in urgent or sensitive situations
• Previous experience of working in a call centre or customer service role is essential
• Strong communication skills with a confident telephone manner
• Good judgement and awareness of urgent situations
• Empathy and a calm approach in challenging circumstances
• Ability to work effectively both independently and as part of a team
• Resilience and problem solving skills under pressure
• Ability to work day and night shifts

What we provide

• Weekly pay (PAYE)
• 28 days annual leave
• Training
• Auto enrolment into NEST Pension Scheme
• Enrolment into Employee Recognition and Award Scheme

How to apply

If you meet the above criteria, we welcome your application. Apply now with a current CV for consideration.