Welsh-Speaking Call Centre Team Leader (Welsh Essential)

Cardiff Council; Cardiff; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A local authority in Wales is seeking an experienced Contact Centre Team Leader to manage the Rent Smart Wales Contact Centre. This role involves supervising Customer Service and Licensing Officers and handling incoming enquiries. The ideal candidate will have a background in call centre operations, excellent communication skills, and be able to speak Welsh at an advanced level. This position is full-time and located in Cardiff, offering a dynamic workplace focused on professionalising the rented sector.

Qualifications

• Experience in a call/contact centre environment.
• Ability to communicate effectively in Welsh to Level 4 advanced standards.
• Demonstrated first line management experience.

Responsibilities

• Supervise a team of Customer Service and Licensing Officers.
• Handle inbound enquiries via telephone and email.
• Lead and develop the service along with the Contact Centre Manager.

Skills

Customer service skills

Excellent communication

Supervisory experience

MS Windows proficiency

Education

Recognised supervisory/management qualification

Job description

A local authority in Wales is seeking an experienced Contact Centre Team Leader to manage the Rent Smart Wales Contact Centre. This role involves supervising Customer Service and Licensing Officers and handling incoming enquiries. The ideal candidate will have a background in call centre operations, excellent communication skills, and be able to speak Welsh at an advanced level. This position is full-time and located in Cardiff, offering a dynamic workplace focused on professionalising the rented sector.