Full-Time Switchboard Operator – Patient Care Calls

Rochester Regional Health; Rochester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A healthcare provider in Rochester, England is seeking a dedicated Switchboard Operator to manage incoming and outgoing calls, particularly during emergencies. Strong customer service skills are essential, along with the ability to multitask in a fast-paced environment. The role requires proficiency in computer use and at least two years of customer service experience. This full-time position offers a pay range of $17.25 to $19.88 per hour.

Qualifications

• Two years customer service experience in a fast-paced environment.
• Demonstrated compassion and empathy in customer service.
• Strong verbal and written communication skills, including excellent diction.
• Ability to multitask and work under pressure.
• Proficient in computer use with a typing speed of at least 35 wpm.
• Bilingual preferred with proficiency assessment required.

Responsibilities

• Answer incoming/outgoing calls at the switchboard with priority to emergencies.
• Provide patient information and manage department schedules.

Skills

Customer service experience

Compassion and empathy

Strong verbal and written communication

Ability to multitask

Computer proficiency

Bilingual preferred

Job description

A healthcare provider in Rochester, England is seeking a dedicated Switchboard Operator to manage incoming and outgoing calls, particularly during emergencies. Strong customer service skills are essential, along with the ability to multitask in a fast-paced environment. The role requires proficiency in computer use and at least two years of customer service experience. This full-time position offers a pay range of $17.25 to $19.88 per hour.