Senior ITIL Problem Manager | ServiceNow & Process Improvement

Dubizzle Limited; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A prominent IT Services Consultancy in Greater London is seeking a Problem Manager to enhance their Problem Management processes aligned with ITIL standards. The ideal candidate will have a strong track record in managing problem resolution and improving service delivery in a high-paced environment. Responsibilities include coordinating actions for problems, facilitating communication among stakeholders, and driving continuous improvement efforts. The role offers opportunities for professional development, a supportive work culture, and a range of competitive perks.

Benefits

25 days of paid time off

Private Medical Insurance

Discretionary Company Bonus

Pension Salary Exchange Scheme

Wellness Employee Assistance Programme

Qualifications

• Proven track record in a Problem Management role with ITIL processes.
• Experience in a high-pressured environment.
• Ability to work autonomously.

Responsibilities

• Analyze root causes and coordinate actions to fix errors.
• Provide assistance to Incident Management staff on workarounds.
• Produce Problem Management reports and coordinate meetings to resolve issues.

Skills

Problem Management

ITIL Knowledge

SLA Reporting

Supplier Management

Communication Skills

Teamwork

Microsoft Excel

Education

ITIL Foundation Certificate

Tools

ServiceNow

Job description

A prominent IT Services Consultancy in Greater London is seeking a Problem Manager to enhance their Problem Management processes aligned with ITIL standards. The ideal candidate will have a strong track record in managing problem resolution and improving service delivery in a high-paced environment. Responsibilities include coordinating actions for problems, facilitating communication among stakeholders, and driving continuous improvement efforts. The role offers opportunities for professional development, a supportive work culture, and a range of competitive perks.