Senior IT Service Manager - Hybrid, Incidents & Governance

WTW group; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading consulting firm in Greater London is seeking a Senior Service Manager to oversee service operations and ensure customer satisfaction. This role includes managing IT service delivery, incident and problem management, and developing strategic plans for operational efficiency. The ideal candidate will possess a Bachelor's degree in Computer Science or IT, strong experience in service management within the financial industry, and familiarity with ITSM tools like ServiceNow. The company offers extensive benefits, including generous leave and wellbeing programs.

Benefits

25 days of annual leave

Private healthcare

Life insurance

Pension scheme with company matching

Employee assistance programme

Volunteer day

Electric vehicle car scheme

Cycle-to-work programme

Dental and optical cover

Qualifications

• Strong experience in a service management role within the financial industry.
• Experience with governance and contract management for third party service providers.
• ITIL and/or PMP certification preferred.

Responsibilities

• Evaluate IT and Operations efficiency and identify improvements.
• Manage IT Service Portfolio and Service Catalog.
• Develop corrective action plans for operational quality issues.
• Oversee Incident and Problem Management.
• Direct Service Delivery Management and Budget Management.

Skills

Problem-solving

Critical thinking

Stakeholder management

Teamwork

Education

Bachelor’s Degree in Computer Science or Information Technology Management

MBA

Tools

ITSM tools like ServiceNow

Reporting software

Job description

A leading consulting firm in Greater London is seeking a Senior Service Manager to oversee service operations and ensure customer satisfaction. This role includes managing IT service delivery, incident and problem management, and developing strategic plans for operational efficiency. The ideal candidate will possess a Bachelor's degree in Computer Science or IT, strong experience in service management within the financial industry, and familiarity with ITSM tools like ServiceNow. The company offers extensive benefits, including generous leave and wellbeing programs.