ServiceNow ITSM Lead & Product Owner

Elanco; Hook; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading animal health company in Hook, UK, is seeking an IT Service Management (ITSM) Manager to lead the ServiceNow ITSM modules vision and strategy. This role will involve gathering requirements, managing the product backlog, and collaborating with diverse stakeholders to enhance IT service delivery. The ideal candidate has 8+ years in ITSM with strong understanding of ServiceNow and exceptional communication skills. This position supports a hybrid work environment, encouraging innovation and collaboration among team members.

Benefits

Competitive salary

Inclusive work environment

Qualifications

• 8+ years of experience in IT Service Management, with at least 3 years in a Product Owner role.
• Deep understanding of ServiceNow ITSM modules.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Define and articulate the product vision and roadmap for ServiceNow ITSM modules.
• Lead IT Service Management operational team and processes.
• Collaborate closely with development teams and stakeholders.

Skills

ServiceNow ITSM

ITIL Framework

Agile Methodologies

Requirements Gathering

Data Analysis

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Job description

A leading animal health company in Hook, UK, is seeking an IT Service Management (ITSM) Manager to lead the ServiceNow ITSM modules vision and strategy. This role will involve gathering requirements, managing the product backlog, and collaborating with diverse stakeholders to enhance IT service delivery. The ideal candidate has 8+ years in ITSM with strong understanding of ServiceNow and exceptional communication skills. This position supports a hybrid work environment, encouraging innovation and collaboration among team members.