Remote ServiceNow Test Lead – ITSM/ITOM Quality Leader

Systematix; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A global consulting firm is seeking a ServiceNow Test Lead to oversee a large-scale implementation for their life science client. This role requires strong leadership in quality assurance, managing testing strategies across ITSM and ITOM. Candidates should have 8+ years of experience in testing, particularly in ServiceNow environments, and excellent stakeholder management skills. The position is a full-time, 6-month contract with the possibility of remote work from the UK or Europe.

Qualifications

• 8+ years of experience in testing and quality assurance, including Test Lead roles.
• Hands-on experience testing enterprise-scale ServiceNow implementations.
• Strong understanding of ITSM and ITOM processes.
• Experience coordinating UAT with business and technical stakeholders.
• Strong communication and stakeholder management skills.

Responsibilities

• Define and execute the ServiceNow testing strategy across ITSM and ITOM.
• Lead system, integration, regression, and user acceptance testing activities.
• Coordinate testing efforts across multiple teams and regions.
• Manage defect tracking, triage, and resolution with development and functional teams.
• Support release planning and go-live readiness assessments.
• Ensure appropriate test coverage for workflows, integrations, and CMDB dependencies.
• Provide clear testing status reporting to program leadership.

Skills

Testing and quality assurance

ServiceNow implementations

ITSM processes

ITOM processes

Stakeholder management

Communication skills

Job description

A global consulting firm is seeking a ServiceNow Test Lead to oversee a large-scale implementation for their life science client. This role requires strong leadership in quality assurance, managing testing strategies across ITSM and ITOM. Candidates should have 8+ years of experience in testing, particularly in ServiceNow environments, and excellent stakeholder management skills. The position is a full-time, 6-month contract with the possibility of remote work from the UK or Europe.