Contract Support Apprentice

Jobtrain Solutions; Bristol; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading construction firm in Bristol is seeking an Apprentice in the Service Delivery Team. In this role, you will support internal colleagues and external clients by processing work orders while developing strong attention to detail and communication skills. The ideal candidate will have a learning mindset, a strong work ethic, and good proficiency with Microsoft Office. Join a rapidly growing team dedicated to delivering excellent client service and enjoying a collaborative work environment.

Qualifications

• Willing to be mentored and coached.
• Commit to completing tasks.
• Confident in using new systems.

Responsibilities

• Manage workflow statuses in the CAFM system.
• Process work orders meeting SLAs and KPIs.
• Communicate with engineers for updates.
• Assist in diary management and task completion.
• Help meet client requirements in a team environment.
• Achieve targets set by the Head of Service Delivery.
• Understand business processes and compliance.
• Participate in regular progress meetings.

Skills

Learning mindset

Strong work ethic

Attention to detail

Professional communication

Proficient with Microsoft Office

Problem-solving attitude

Job description

Why work for us?

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to a projected £125 million for 2024/2025.

To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and let’s talk.

What is the purpose of the role and expectations?

As an Apprentice in the Service Delivery Team, you will support both internal colleagues and external clients by helping to process new and existing work orders. You will learn how to be an effective first point of contact, helping the team deliver a high standard of client service. This role involves developing strong attention to detail, working in a fast-paced environment, and building confident communication skills.

What will be my core responsibilities?

• Learn to manage specific workflow statuses within the CAFM system.
• Support the processing of work orders to meet client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with our internal procedures.
• Communicate with engineers and suppliers to gather updates and ensure work is completed within agreed timeframes.
• Assist with diary management and completing tasks set by your Team Leader and the Head of Service Delivery.
• Help meet client requirements and contribute to a collaborative and supportive team environment.
• Work toward achieving targets and objectives set by the Head of Service Delivery.
• Develop an understanding of business processes, compliance requirements, and best-practice standards.
• Take part in regular 1:1 meeting with your Team Leader to review progress and complete training objectives.

What skills and experience do I need to be successful in this role?

• A learning mindset and willing to be mentored and coached
• A strong work ethic always striving to deliver your best and commit to completing your tasks
• Good attention to detail and accuracy
• Polite and professional communication style, able to get on with a range of different people
• Confident working with new systems and familiar with Microsoft Office products
• A helpful attitude, always willing to try a solve a problem and use your initiative

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.