IT Apprentice

Cundall Johnston & Partners LLP; Greater London; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

An international consultancy in Greater London is seeking an IT Apprentice to provide excellent user support as part of their Help Desk team. The role involves managing incidents, setting up devices, and maintaining hardware. Ideal candidates should have strong organizational skills, communication abilities, and at least five GCSEs including Maths. Successful applicants will enjoy a supportive learning environment with opportunities for personal and professional growth.

Qualifications

• GCSEs and/or A-levels with Maths are necessary.
• Relevant qualifications or experience will be considered.
• Strong communication and multitasking abilities.

Responsibilities

• Provide 1st and 2nd line user support.
• Manage incidents and troubleshoot software issues.
• Set up and configure devices for users.
• Maintain hardware and basic network support.

Skills

Strong organizational and administrative skills

Excellent communication skills

Attention to detail

Willingness to learn

Education

Five GCSEs and/or A-levels, including Maths

Job description

Apprenticeship Provider: The S&A Transform Group Ltd

Cundall are an award winning international multi-disciplinary consultancy, operating throughout the UK, Australia, Asia, MENA and Europe.

As a medium-sized but truly international consultancy, we are big enough to be able to provide a wide range of challenging projects for our staff, but still at a size where our students can be treated as individuals and given real responsibility at an early stage.

We are looking for a motivated and detail-oriented individual to join our team as an IT Apprentice. This role is ideal for someone new to the field who is eager to learn and develop their skills. As an IT Apprentice, you will play a key role as a Help Desk support engineer, with opportunities to progress into other areas of Desktop Management.

Over time, you will build strong technical skills and can grow within the role.

The Role

As an IT Apprentice, you will:

Provide excellent user support by delivering 1st and 2nd line assistance, including telephone support and hands-on help with users’ laptops. Offer effective, timely, and friendly support to walk-up users, and support new starters on their first day to ensure a smooth onboarding experience.

Manage incidents and software issues by keeping support tickets up to date and escalating to the correct teams when necessary. Troubleshoot standard software applications and escalate issues as required to maintain service continuity.

Set up and configure devices by building laptops, installing required software, and ensuring devices are secure and compliant before being issued to users. Prepare workstation environments, including desks, monitors, and docking stations, to provide users with fully operational setups.

Maintain hardware, networks, and systems by diagnosing and resolving issues with laptops, monitors, keyboards, mice, and printers. Provide basic network support for Wi-Fi, VPN, and wired connections, maintain audio-visual systems in meeting rooms, and support MFA (Multi-Factor Authentication) setup and troubleshooting.

Document processes and guidance by creating and updating IT documentation, FAQs, and user guides to support both users and the wider IT team.

As you develop your skills with us, you will also be granted day-release to study for the appropriate academic qualifications at The S&A Transform Group Ltd.

The Skills

To be considered for the role you will be required to have either of the following:

• Five GCSEs and/or A-levels, including Maths
• Other relevant qualifications or experience
• Strong organizational and administrative skills.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Willingness to learn and adapt to new tools and technologies.

Please only apply to one Early Careers role at Cundall at a time. Multiple applications will not be accepted and we will only consider you for one role.

We know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. Creating environments where everyone can find joy doing their best work is also great for everyone. That’s why we positively welcome applications from people of all backgrounds and identities, and encourage, support, and celebrate the diverse voices of our people.