Business Support Coordinator

Linaker Limited; United Kingdom; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading business support firm in the United Kingdom seeks a Business Support Co‑ordinator to enhance the development and optimisation of their CAFM system, Joblogic. The candidate will provide Tier 2 support, assist in managing projects, and document processes. Ideal candidates should possess strong organisational skills, flexibility for multiple projects, and experience with systems like Microsoft Excel. This role offers a competitive salary, hybrid working, and opportunities for personal development.

Benefits

Competitive starting salary

25 Days holiday plus bank holidays

Employee assistance programme

Healthcare and medical insurance

Personal development opportunities

Qualifications

• Strong understanding of operational workflows within a service/maintenance environment.
• Excellent organisational skills to manage tasks and workstreams.
• Ability to work to a programme with tight deadlines.
• Experience with data review and documentation.

Responsibilities

• Provide Tier 2 support for Joblogic, reviewing and resolving escalated tickets.
• Conduct incident reporting for system issues and maintain documentation.
• Support Joblogic-related projects and help coordinate system deliverables.
• Contribute to update meetings with department leads on project progress.

Skills

Operational workflows understanding

Organisational skills

Flexibility for multiple projects

Project management skills

Problem-solving ability

Confidence in communication

Quick learning of system configurations

Tools

Microsoft Excel

CAFM

Smartsheets

Job description

WELCOME TO LINAKER

For over 30 years Linaker has specialised in the creation and maintenance of tailor‑made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.

Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.

The last couple of years has seen Linaker grow exponentially and we are now looking to grow out our Business Performance team with the addition of a Business Support Co‑ordinator on a permanent basis.

ABOUT THE ROLE

The Business Support Co‑ordinator will play a key role in supporting the ongoing development, optimisation, and stability of the CAFM system (Joblogic) and system related projects across Linaker. Working as part of the Business Support function, the role will assist in managing system improvements, supporting users, coordinating testing and releases, and maintaining high standards of system accuracy and performance.

This role works closely with the Business Support manager, the day‑to‑day IT application support team, and department leads to ensure that Joblogic continues to meet operational needs while also supporting planned system development and managing project activity.

WHAT YOU WILL BE RESPONSIBLE FOR UNDER THE GUIDENCE OF THE BUSINESS SUPPORT MANAGER

• System Support & User Assistance
  • Provide Tier 2 support for Joblogic, reviewing and actioning escalated or high‑priority tickets.
  • Liaise with the day‑to‑day support to ensure issues are appropriately triaged and resolved.
  • Support users across departments with system guidance, troubleshooting, and process understanding.
  • Maintain and update system configuration changes as directed.
• System Monitoring, Quality & Incident Reporting
  • Conduct incident reporting when system failures or issues occur, including documentation and follow‑ups.
  • Monitor recurring issues and proactively highlight risks, trends, or improvement opportunities.
  • Assist in maintaining accurate data and system housekeeping.
• Project, Testing & Development Support
  • Support the SME in managing Joblogic‑related projects, including tracking tasks, chasing stakeholders, and keeping documentation up to date.
  • Assist with testing cycles for new features, fixes, or development work.
  • Help coordinate system‑related deliverables, such as stock module release preparation or API project tasks.
  • Review and prepare datasets required for project work.
• User Groups & Stakeholder Engagement
  • Support the Joblogic User Group, helping gather feedback, identify pain points, and consolidate improvement proposals.
  • Contribute to fortnightly/monthly update meetings with department leads, ensuring actions and issues are tracked and escalated when needed.
• Process & Documentation
  • Create and maintain system configuration SOPs, process maps, training materials, and incident logs.
  • Assist in documenting new features, configuration changes, or updates.
  • Help ensure the business remains aligned with system standards and good practice.

KEY SKILLS

• Strong understanding of operational workflows within a service/maintenance environment (preferable)
• Excellent organisational skills with the ability to track tasks, follow up actions, and manage multiple workstreams.
• Flexibility to work on multiple projects and across multiple locations at any time.
• Project and programme management skills (e.g. CAFM, Smartsheets, Excel)
• Ability to travel within business operational area at short notice.
• Ability to work to a programme with tight deadlines.
• Good problem‑solving ability and analytical thinking.
• Confidence communicating with users at all levels of the business.
• Ability to learn system configurations and adapt to system changes quickly.
• Experience with data review (Microsoft Excel), documentation, and process mapping is desirable.
• Positive, collaborative attitude with a focus on continual improvement and personal tenacity

THE PACKAGE

• A competitive starting salary with annual pay reviews and company bonus scheme.
• 25 Days holiday plus bank holidays.
• Personal development and progression opportunities
• Employee assistant programme for wellbeing and support.
• Annual events and competitions.
• Flexibility for hybrid working
• Healthcare and medical insurance available after a qualifying period

EQUAL OPPORTUNITIES

Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

INTERESTED

This is a compelling opportunity to take ownership of supporting the ongoing development, optimisation, and system related projects in a growing business where your input drives real change and career progression is built into our journey.

If you think you’re a match, apply now.