Front Office Manager

Valor Hospitality Partners, LLC; High Wycombe; On-site; GBP 37,000; Full time

Job summary

A leading hospitality management company in High Wycombe seeks a Front Office Manager to enhance guest experience through effective team leadership and innovation. Responsibilities include managing staff, monitoring guest satisfaction, and achieving departmental goals. Ideal candidates should have proven experience in hospitality, strong leadership skills, and the ability to adapt to various situations. Career training and generous employee benefits are included, ensuring a rewarding work environment.

Benefits

Discounted hotel stays

Half price meals

Employee Assistance Programme

Fully funded apprenticeships

Health and wellbeing activities

Qualifications

• Proven track record in a similar role.
• Ability to lead and inspire a team.
• Strong commercial awareness and adaptability.

Responsibilities

• Lead the front office team to deliver exceptional guest experiences.
• Monitor guest satisfaction and set departmental targets.
• Promote career training and development opportunities.

Skills

Leadership

Commercial expertise

Guest satisfaction monitoring

Team building

Flexibility

Job description

Overview

£36,414.56 Per Annum / £16.63 Per Hour, 40 Hours per week

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

Exclusive employee benefits

• In addition to competitive rates of pay, we also offer:
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Health and wellbeing

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Equality and inclusion

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.