Receptionist

Valor Hospitality Partners, LLC; Aylesbury; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A prominent hospitality company in Aylesbury is seeking a friendly and passionate Receptionist to join their team. You will greet guests warmly, serve as the face of the hotel, and provide information about services and local areas. The ideal candidate will have a strong customer-service orientation. The position offers competitive pay, flexible shifts, and many employee benefits including discounted stays and meals. Training will be provided, making this an excellent opportunity for those starting in hospitality.

Benefits

Exclusive discounts for friends and family

Discounted stays for friends and family

50% discount when dining in our restaurants and bars

Free meals while on duty

Access to high-street discounts

Cycle To Work Scheme

Generous refer-a-friend bonuses

Qualifications

• Experience in a branded hotel environment is preferred but not essential; full training will be provided.
• Flexible to work a range of shifts and days; available to work evenings and weekends as required.
• Strong customer-service orientation with natural hospitality charm.

Responsibilities

• Greet guests warmly and set the tone for their stay, providing information about hotel services, facilities and local area.
• Act as the face of the hotel to guests visiting restaurants, bars and meeting spaces.
• Respond to questions and assist guests to ensure a smooth and enjoyable visit.

Skills

Customer-service orientation

Natural hospitality charm

Flexibility in shift work

Job description

Overview

£25,396.80 per annum, £12.21 per hour, 40 hours per week (5 days)

We are looking for a friendly, passionate and energetic Receptionist to join our team. First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and be able to offer information about hotel services, facilities and the local area. Anything to help make the guests visit that bit more special.

You will be the face of our hotel, not just to guests staying on property but to guests visiting to use our restaurants, bars and meeting rooms. You must have a natural hospitality charm and a passion for service. Ideally you will have experience of working within a branded hotel environment but this isn’t essential and full training will be provided.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

Responsibilities

• Greet guests warmly and set the tone for their stay, providing information about hotel services, facilities and local area.
• Act as the face of the hotel to guests visiting restaurants, bars and meeting spaces.
• Respond to questions and assist guests to ensure a smooth and enjoyable visit.

Requirements / Qualifications

• Experience in a branded hotel environment is preferred but not essential; full training will be provided.
• Flexible to work a range of shifts and days; available to work evenings and weekends as required.
• Strong customer-service orientation with natural hospitality charm.

Benefits and Career Development

• In addition to competitive rates of pay, exclusive discounts for you, your friends and family.
• Valor team member rates at UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty.
• Access to high-street discounts on a range of shops and experiences.
• Cycle To Work Scheme with up to 40% savings on bikes.
• Generous refer-a-friend bonuses, starting at £250.

Wellbeing and Support

• Wellness activities and campaigns, including healthy lunches, wellbeing walks and pay day treats.
• Access to Employee Assistance Programme, providing free confidential advice 24/7 for you and your family.
• Healthcare Cash Plan options from just £5 per month.

Career Growth

• Fully funded apprenticeship programmes.
• Internal development programmes to support growth within your role.
• Monthly and annual team member service awards to recognise achievements.

Equal Opportunity

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2026 and beyond.