Reception Supervisor

Valor Hospitality Partners, LLC; Hemel Hempstead; On-site; GBP 27,000; Full time

Job summary

A leading hospitality provider in Hemel Hempstead is seeking a customer-focused individual to create a warm welcome for guests in a fast-paced hotel setting. The ideal candidate will have experience in branded hotels and will be responsible for ensuring guests have a pleasant stay. This role offers competitive pay of £26,436.80 annually, with various shift patterns and growth opportunities available, including fully funded apprenticeships and wellness activities.

Benefits

Exclusive discounts for you, friends, and family

50% discount in restaurants and bars

Free meals while on duty

Access to discounts at various retailers

Generous referral bonuses

Healthcare Cash Plan options

Qualifications

• Must be comfortable working in a fast-paced role.
• Capable of creating a warm atmosphere for guests.
• Ready to handle guest inquiries effectively.

Responsibilities

• Set the tone for each guest's stay with a warm welcome.
• Ensure a smooth check-out experience for guests.

Skills

Experience in branded hotel environment

Customer service skills

Flexibility for various shifts

Job description

Overview

£26,436.80 per annum / £12.71 per hour, 40 hours per week (5 days)

First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

You will already have experience of working within a branded hotel environment and be comfortable working in a fast paced role dealing with people on a daily basis.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast

• Discounted stays for friends and family.

• 50% discount when dining in our restaurants and bars.

• Free meals while on duty, keeping you well-fuelled.

• Access to high-street discounts on a range of shops, experiences and more.

• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.

• Internal development programmes, designed to support you as you grow within your role.

• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.