Front Office Manager Front Office

Valor Hospitality Partners, LLC; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hotel management company in Birmingham is seeking a Front Office Manager to lead the front office team, drive standards, and deliver exceptional guest experiences. The successful candidate will monitor guest satisfaction and ensure high performance across the team. This role provides opportunities for career growth through apprenticeships and extensive training programs. Flexible hours and various benefits, including discounts and wellness programs, are available.

Benefits

Exclusive discounts for friends and family

Discounted hotel stays

50% discount in restaurants

Free meals while on duty

High-street discounts

Cycle To Work Scheme

Refer-a-friend bonuses

Qualifications

• Proven track record of driving standards in a hospitality environment.
• Experience leading teams and driving guest satisfaction.
• Innovative and reactive in diverse operational situations.

Responsibilities

• Lead the front office team to ensure exceptional guest experiences.
• Monitor guest satisfaction and establish departmental targets.
• Maintain a high performing team across the division.

Skills

Leadership

Customer service

Problem-solving

Adaptability

Job description

Overview

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda. The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

Responsibilities

The Front Office Manager will:

• Lead the front office team and drive standards to deliver an exceptional guest experience.
• Monitor guest satisfaction and set departmental targets and objectives.
• Create and maintain a high performing team across the division.
• Adapt to a range of situations with innovative and reactive responses.

Benefits

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Wellbeing

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice 24/7 for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Career Growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Equal Opportunity

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.