Receptionist Front Office

Valor Hospitality Partners, LLC; Hookwood; On-site; GBP 26,000; Full time

Job summary

A leading hotel operator in Hookwood seeks a passionate and energetic Receptionist to join their team. In this role, you will greet guests warmly, handle inquiries, and provide exceptional hospitality. Experience in a branded hotel is preferred, but full training will be provided. The position offers flexible working hours and numerous benefits, including discounted stays and meals while on duty. Join a dynamic work environment and take advantage of career development programs.

Benefits

Discounted hotel stays

50% off dining

Free meals on duty

High-street discounts

Cycle To Work Scheme

Generous refer-a-friend bonuses

Healthcare Cash Plan options

Qualifications

• Friendly and energetic personality is essential.
• Experience in a hospitality role is preferred but not essential.
• Ability to handle guest inquiries and provide information.

Responsibilities

• Greet guests warmly and set the tone for their stay.
• Provide information about hotel services and local area.
• Assist with any guest needs to enhance their visit.

Skills

Hospitality charm

Passion for service

Customer service

Job description

Overview

£25,396.80 Per Annum / £12.21 Per Hour, 40 Hours per week

We are looking for a friendly, passionate and energetic Receptionist to join our team.

First impressions are everything and you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and be able to offer information about hotel services, facilities and the local area. Anything to help make the guest’s visit that bit more special.

You will be the face of our hotel, not just to guests staying on property but to guests visiting to use our restaurants, bars and meeting rooms. You must have a natural hospitality charm and a passion for service.

Ideally you will have experience of working within a branded hotel environment but this isn’t essential and full training will be provided.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.

• Discounted stays for friends and family.

• 50% discount when dining in our restaurants and bars.

• Free meals while on duty, keeping you well-fuelled.

• Access to high-street discounts on a range of shops, experiences and more.

• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.

• Internal development programmes, designed to support you as you grow within your role.

• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.