Clinical IT Support Engineer (2nd Line)

Pharmaxo Pharmacy Services Ltd.; Wimbledon; On-site; GBP 31,000 - GBP 37,000; Full time

Job summary

A leading healthcare service provider in Wimbledon is seeking an experienced IT Support Engineer for Clinical 2nd Line support. This role involves managing support requests via an ITSM platform and providing escalation support. Candidates should have at least two years of experience in IT support at the 2nd line level. Competitive salary is offered, along with annual leave and a comprehensive benefits package, which includes a bonus scheme and pension contributions.

Benefits

Annual leave of 25 days + bank holidays

Annual company bonus scheme

Pension plan with employer contributions

Life Assurance package

Employee Assistance Programme

Qualifications

• Minimum two years of experience in IT Support at 2nd line level within an enterprise environment.

Responsibilities

• Manage support requests via ITSM platform.
• Provide escalation support while ensuring strong troubleshooting details.
• Act as a link between IT Infrastructure, other departments, and external partners.

Skills

2nd Line IT Support

Troubleshooting

ITSM Platform

Mentoring

Job description

A leading healthcare service provider in Wimbledon is seeking an experienced IT Support Engineer for Clinical 2nd Line support. This role involves managing support requests via an ITSM platform and providing escalation support. Candidates should have at least two years of experience in IT support at the 2nd line level. Competitive salary is offered, along with annual leave and a comprehensive benefits package, which includes a bonus scheme and pension contributions.