Complaint Resolution Specialist

Affinity Water Limited; Hatfield; On-site; GBP 30,000; Full time

Job summary

A water utility provider in the UK seeks a Complaint Case Manager to enhance customer experience. You will manage customer complaints, resolving issues and improving service. Ideal candidates should have strong communication skills, be calm under pressure, and knowledgeable about GDPR and compliance. The role offers a salary of £30,000, learning opportunities, and various benefits, including a generous pension scheme, enhanced family leave, and mental health support.

Benefits

Salary: £30,000

Annual leave starting from 23-27 days

Annual bonus scheme

Double match pension scheme

Wellbeing Centre access

Family benefits including enhanced maternity and paternity leave

Community volunteering days

Discounts on retail and insurance

Qualifications

• Experienced in handling complaints or customer enquiries.
• Calm and professional under pressure.
• Confident communicating with stakeholders.
• Knowledgeable about data protection and regulatory frameworks.

Responsibilities

• Take ownership of customer complaints from start to finish.
• Investigate issues thoroughly.
• Ensure complaints are handled in line with policies.
• Record and report complaint data to identify trends.

Skills

Complaint handling

Communication

Problem-solving

Attention to detail

Organisational skills

Relationship building

Job description

A water utility provider in the UK seeks a Complaint Case Manager to enhance customer experience. You will manage customer complaints, resolving issues and improving service. Ideal candidates should have strong communication skills, be calm under pressure, and knowledgeable about GDPR and compliance. The role offers a salary of £30,000, learning opportunities, and various benefits, including a generous pension scheme, enhanced family leave, and mental health support.