Lead Customer Complaints Team — Hybrid Role & Growth

yorkshirewater.com; Bradford, Rothwell; Hybrid; GBP 29,000 - GBP 37,000; Full time

Job summary

A regional water company in Bradford is seeking a Customer Complaints Deputy Team Leader to manage a team focused on resolving customer issues effectively. Applicants should have strong customer service experience, excellent communication skills, and the ability to work in a performance-driven environment. The position offers a salary between £29,710 - £36,974, hybrid working arrangements, and extensive employee benefits. Recruitment closes on 20th February 2026.

Benefits

Annual bonus opportunity

Attractive pension scheme

Development opportunities

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan scheme

Gym membership discounts

Qualifications

• Strong background in customer service with experience in a busy environment.
• Ability to work on own initiative and resolve customer issues effectively.
• Highly organized with excellent communication skills.

Responsibilities

• Oversee day-to-day resource allocation in the contact centre.
• Manage escalation cases and ensure timely recovery.
• Conduct effective performance management and coaching.

Skills

Customer service experience

Problem-solving

Communication skills

Organizational skills

Interpersonal skills

Tools

Yorkshire Water Corporate Systems

IT systems

Job description

A regional water company in Bradford is seeking a Customer Complaints Deputy Team Leader to manage a team focused on resolving customer issues effectively. Applicants should have strong customer service experience, excellent communication skills, and the ability to work in a performance-driven environment. The position offers a salary between £29,710 - £36,974, hybrid working arrangements, and extensive employee benefits. Recruitment closes on 20th February 2026.