Catchment Customer Experience Lead

yorkshirewater.com; Bradford, Rothwell; Hybrid; GBP 35,000 - GBP 44,000; Full time

Job summary

A water utility company in the United Kingdom seeks a Catchment Team Leader to manage a team of Customer Resolution Agents. This role requires strong customer service skills, team management experience, and a passion for delivering exceptional customer experiences. You'll work towards effective resolution of customer issues and support your team's development while ensuring the company’s core values are upheld. This position offers competitive salary and benefits, and will transition to a new office in Leeds Valley Park in summer 2026.

Benefits

Annual performance related bonus

Attractive pension scheme

25 days leave plus wellness day

Online GP service

Gym membership discounts

Qualifications

• Strong background in customer service with management experience.
• Ability to work independently and problem-solve effectively.
• Exceptional organization and communication skills.

Responsibilities

• Lead a team of Customer Resolution Agents and Schedulers.
• Manage day-to-day resource allocation in the contact center.
• Support effective customer resolution through coaching.

Skills

Customer service expertise

Problem-solving

Team management

Communication skills

Data interpretation

IT skills

Tools

Microsoft Excel

Yorkshire Water Corporate Systems

Job description

A water utility company in the United Kingdom seeks a Catchment Team Leader to manage a team of Customer Resolution Agents. This role requires strong customer service skills, team management experience, and a passion for delivering exceptional customer experiences. You'll work towards effective resolution of customer issues and support your team's development while ensuring the company’s core values are upheld. This position offers competitive salary and benefits, and will transition to a new office in Leeds Valley Park in summer 2026.