Hybrid Digital Operations Rollout Specialist (12m)

Haven; Hemel Hempstead; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading leisure company in Hemel Hempstead is looking for a Product Support Specialist to enhance product success through operational support. This hybrid role involves ensuring smooth digital product rollouts, maintaining operational materials, and collaborating across teams to optimize guest experiences. Ideal candidates will have expertise in digital products, strong communication skills, and a passion for innovative solutions. A competitive salary, annual bonus, and generous holiday package are offered.

Benefits

25 Days Holiday + Bank Holidays

Annual bonus

Generous discounts on Haven and Warner Hotels

Comprehensive wellbeing support

Qualifications

• Previous experience in fast-paced digital product support.
• Understanding of product development and rollout operations.
• Ability to translate technical concepts into clear training materials.

Responsibilities

• Provide hands-on support to product squads.
• Act as the main operational link during the product rollout.
• Maintain operational readiness materials.

Skills

Experience supporting digital products

Knowledge of Wi-Fi and connectivity services

Excellent communication skills

Ability to create and deliver training

Collaborative mindset

Job description

A leading leisure company in Hemel Hempstead is looking for a Product Support Specialist to enhance product success through operational support. This hybrid role involves ensuring smooth digital product rollouts, maintaining operational materials, and collaborating across teams to optimize guest experiences. Ideal candidates will have expertise in digital products, strong communication skills, and a passion for innovative solutions. A competitive salary, annual bonus, and generous holiday package are offered.