Hybrid Travel Experience & Support Specialist

Wastelandski; Manchester; Hybrid; GBP 22,000 - GBP 26,000; Full time

Job summary

A leading travel company in Manchester seeks a Customer Experience and Support Specialist to provide exceptional service and comprehensive support to customers. In this role, you will manage bookings, assist with inquiries, and promote various products. The ideal candidate will excel in communication and possess strong sales skills while being organized and empathetic. The position offers a competitive salary, hybrid working, and generous travel perks, contributing to a dynamic team environment.

Benefits

Competitive salary plus bonus up to 15%

Team Ski trip

Generous travel perks

Long service rewards

Mental health support

Fitness and wellbeing perks

Career development opportunities

Supportive culture

Qualifications

• Fluent English in written and spoken skills.
• Experience in a sales and/or customer service setting.
• Ability to adapt quickly and work within a team.

Responsibilities

• Act as the primary point of contact for customers, providing exceptional service.
• Communicate effectively with customers across various channels.
• Manage bookings, including processing payments and refunds.
• Assist with post-sales support, ensuring customer satisfaction.

Skills

Excellent communication skills

Strong sales orientation

Highly organized

Empathetic and patient

Adaptable and flexible

Self-motivated and ambitious

Team player

Authentic and conscientious

Adventurous and enthusiastic

Tools

G-Suite

Intercom

Job description

A leading travel company in Manchester seeks a Customer Experience and Support Specialist to provide exceptional service and comprehensive support to customers. In this role, you will manage bookings, assist with inquiries, and promote various products. The ideal candidate will excel in communication and possess strong sales skills while being organized and empathetic. The position offers a competitive salary, hybrid working, and generous travel perks, contributing to a dynamic team environment.