Digital Operations Product Specialist

Haven; Hemel Hempstead; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading leisure company in Hemel Hempstead is looking for a Product Support Specialist to enhance product success through operational support. This hybrid role involves ensuring smooth digital product rollouts, maintaining operational materials, and collaborating across teams to optimize guest experiences. Ideal candidates will have expertise in digital products, strong communication skills, and a passion for innovative solutions. A competitive salary, annual bonus, and generous holiday package are offered.

Benefits

25 Days Holiday + Bank Holidays

Annual bonus

Generous discounts on Haven and Warner Hotels

Comprehensive wellbeing support

Qualifications

• Previous experience in fast-paced digital product support.
• Understanding of product development and rollout operations.
• Ability to translate technical concepts into clear training materials.

Responsibilities

• Provide hands-on support to product squads.
• Act as the main operational link during the product rollout.
• Maintain operational readiness materials.

Skills

Experience supporting digital products

Knowledge of Wi-Fi and connectivity services

Excellent communication skills

Ability to create and deliver training

Collaborative mindset

Job description

Overview

Product Support Specialist (12 month fixed term contract)
Hemel Hempstead (Hybrid – 3 days office / 2 days remote)
Annual salary + bonus and benefits

We’re looking for a Digital Operations Product Specialist to support the success of our product squads and help bring new digital innovations to life. You’ll focus on testing, documentation, training, and operational readiness to ensure teams across Haven are prepared. This 12-month fixed-term role supports the national rollout of Holiday Home Wi-Fi, working closely with the Product and Programme Managers to ensure smooth deployment and transition into everyday use. If you’re organised, collaborative, and passionate about making things work well, we’d love to hear from you.

What you will be doing

• Providing hands-on operational support to product squads, ensuring successful rollout, testing, documentation, training, and smooth adoption by park teams.
• Acting as the main operational link during the Holiday Home Wi-Fi national rollout, translating plans into clear processes for parks, installers, and support teams.
• Owning and maintaining all operational readiness materials, including checklists, training resources, support documentation, and launch communications aligned to rollout phases.
• Raising awareness of product changes and manage knowledge within Digital Operations to ensure seamless transitions and high guest and park experiences.
• Supporting early-life service stability and the transition of new products into business-as-usual, driving continuous improvement and knowledge transfer.

What we’d like you to bring

• Previous experience supporting digital products within a fast-paced, delivery-focused organisation, with a strong understanding of product development and multi-site rollout operations.
• Knowledge of Wi-Fi and connectivity services and their impact on guest experience and park operations, with the ability to identify and improve guest-facing product journeys.
• Excellent communication skills, able to translate technical concepts into clear, accessible training, documentation, and support materials for diverse audiences.
• Proven ability to create, maintain, and deliver digital product knowledge and training, working autonomously and to agreed deadlines.
• Collaborative mindset with experience coordinating projects and working effectively across teams, demonstrating strong organisational awareness and operational insight.

What’s In It For You?

• 25 Days Holiday + Bank Holidays + Holiday Buy Scheme
• Annual bonus
• Generous discounts on Haven and Warner Hotels holidays for you, your family and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena, London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at [e-mail].