Customer Delivery Lead – IT Services (Public Sector)

Computacenter Holding GmbH; Leeds, Bradford; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading technology services provider is seeking a Customer Delivery Manager to ensure successful service delivery for a large public sector client. This role is crucial for maintaining high customer satisfaction and meeting performance metrics. The ideal candidate will have a background in IT service management and be motivated to foster collaboration and inclusivity within the team. With opportunities for travel to Computacenter offices, this position promises a dynamic and impactful working environment.

Qualifications

• Proven practitioner in IT Service Management.
• Understanding how IT services fit in customers' businesses.
• Active role in the adoption & use of the Customer Value Framework.

Responsibilities

• Deliver services to Computacenter’s public sector customers.
• Contribute to governance models to manage teams and partners.
• Engage stakeholders within the customer organization.

Skills

IT Service Management

Collaboration

Team Motivation

Creative Problem Solving

Inclusivity Awareness

Curiosity and Analysis

Education

ITIL Foundation

Job description

A leading technology services provider is seeking a Customer Delivery Manager to ensure successful service delivery for a large public sector client. This role is crucial for maintaining high customer satisfaction and meeting performance metrics. The ideal candidate will have a background in IT service management and be motivated to foster collaboration and inclusivity within the team. With opportunities for travel to Computacenter offices, this position promises a dynamic and impactful working environment.