Delivery Lead: IT Service Delivery & Change

Computacenter Holding GmbH; Remote; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading independent technology provider is seeking a Delivery Lead in the UK to oversee service delivery and manage change across accounts. You will lead teams, implement governance models, and ensure customer satisfaction through excellence in delivery. The right candidate will have strong IT Service Management skills, preferably with ITIL training, and a collaborative approach to team and customer engagement. This permanent role offers the chance to impact technology transformation in a diverse environment.

Qualifications

• Experienced in managing service and change delivery for accounts.
• Trained in ITIL, preferably to Expert status.
• Understanding of how IT services fit in a customer's business.

Responsibilities

• Lead and manage the delivery of run and change services.
• Drive improvement in service delivery for customer satisfaction.
• Manage internal and partner delivery team performance.

Skills

IT Service Management

Team Leadership

Collaboration

Change Management

Customer Relationship Management

Education

ITIL Certification

Job description

A leading independent technology provider is seeking a Delivery Lead in the UK to oversee service delivery and manage change across accounts. You will lead teams, implement governance models, and ensure customer satisfaction through excellence in delivery. The right candidate will have strong IT Service Management skills, preferably with ITIL training, and a collaborative approach to team and customer engagement. This permanent role offers the chance to impact technology transformation in a diverse environment.