Student Residence Concierge & Helpdesk Assistant

Wearehomesforstudents; Greater London; On-site; GBP 25,000 - GBP 32,000; Full time

Job summary

A student accommodation provider in Greater London seeks a Resident Services Assistant to provide exceptional customer service and support operations. In this role, you will handle inquiries, provide warm reception services, and assist with administrative tasks. Ideal candidates will possess strong IT and communication skills and the ability to inspire through professionalism. Enjoy competitive holidays, retail discounts, and opportunities for personal development.

Benefits

Generous holiday package

Exclusive retail discounts

Birthday leave

Cycle-to-work scheme

Charity days

Opportunity for qualifications

Qualifications

• Experience in customer service is desirable.
• Ability to stay organized in a busy environment.
• Proficient in professional presentation of information.

Responsibilities

• Provide reception support and help desk assistance.
• Handle customer inquiries via multiple channels.
• Support open days and assist students and visitors.

Skills

Exceptional customer service skills

Excellent IT skills

Strong communication skills

Team player with a flexible approach

Tools

Microsoft Office

Job description

A student accommodation provider in Greater London seeks a Resident Services Assistant to provide exceptional customer service and support operations. In this role, you will handle inquiries, provide warm reception services, and assist with administrative tasks. Ideal candidates will possess strong IT and communication skills and the ability to inspire through professionalism. Enjoy competitive holidays, retail discounts, and opportunities for personal development.