Student Residence Concierge & Helpdesk

Wearehomesforstudents; Greater London; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading accommodation provider in Greater London is seeking a Resident Services Assistant to provide exceptional customer service and administrative support. The ideal candidate will excel at engaging with students and visitors while maintaining a warm environment. Benefits include a generous holiday package, exclusive retail discounts, and opportunities for professional development. This important role plays a vital part in fostering an inclusive and supportive student community.

Benefits

Generous holiday package of 25 days plus bank holidays

Exclusive retail discounts

Birthday day off

Cycle-to-work scheme

2 charity days per annum

Opportunity to work towards a nationally recognised qualification

Qualifications

• Exceptional customer service skills, always displaying a helpful and patient attitude.
• Experience using Microsoft Office software.
• Quick and efficient learning ability.
• Proficiency in presenting information accurately, professionally, and appropriately.
• Experience prioritising workload to meet competing deadlines without close supervision.
• Team player with a flexible approach.
• Previous customer service experience is desirable.

Responsibilities

• Provide a warm and friendly meet and greet service, along with reception support.
• Contribute to back-office functions, providing administrative support.
• Support open days, intake days, and departures, assisting students.
• Deliver cheerful reception services to students and visitors.
• Inspire others through excellent service delivery.
• Handle inquiries via email, website, telephone, and in person.
• Operate a professional helpdesk responding to student queries.
• Assist with keeping the team informed through effective communication.

Skills

Exceptional customer service skills

Experience using Microsoft Office software

Quick and efficient learning ability

Proficiency in presenting information accurately

Experience prioritising workload

Team player with a flexible approach

Previous customer service experience

Job description

A leading accommodation provider in Greater London is seeking a Resident Services Assistant to provide exceptional customer service and administrative support. The ideal candidate will excel at engaging with students and visitors while maintaining a warm environment. Benefits include a generous holiday package, exclusive retail discounts, and opportunities for professional development. This important role plays a vital part in fostering an inclusive and supportive student community.