Student Housing Front Desk & Admin Assistant

Wearehomesforstudents; Stoke-on-Trent; On-site; GBP 20,000 - GBP 24,000; Full time

Job summary

A student accommodation provider seeks a dedicated Resident Services Assistant in Stoke-on-Trent, working 40 hours weekly. The successful candidate will deliver exceptional customer service, manage reception duties, and support various administrative tasks. Ideal applicants will have strong IT and communication skills, with a customer-centric approach. The role offers a generous holiday package and opportunities for professional development, making it an excellent fit for those passionate about supporting students.

Benefits

25 days holiday plus bank holidays

Retail discounts

Birthday day off

Cycle-to-work scheme

Charity days

Opportunity for qualification

Qualifications

• Exceptional customer service skills with a helpful attitude.
• Strong communication and interpersonal skills.
• Ability to stay organized in a busy environment.

Responsibilities

• Provide reception support and assist with back-office functions.
• Handle inquiries from customers and visitors via multiple channels.
• Ensure high standards of customer care and resolve complaints.

Skills

Customer service skills

IT skills

Communication skills

Interpersonal skills

Tools

Microsoft Office

Job description

A student accommodation provider seeks a dedicated Resident Services Assistant in Stoke-on-Trent, working 40 hours weekly. The successful candidate will deliver exceptional customer service, manage reception duties, and support various administrative tasks. Ideal applicants will have strong IT and communication skills, with a customer-centric approach. The role offers a generous holiday package and opportunities for professional development, making it an excellent fit for those passionate about supporting students.