Payments & Banking Specialist – Customer Care

Capita plc.; Preston; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading consulting firm in the UK is seeking experienced advisors to provide payment management expertise. The role involves customer service, educating clients on options, and ensuring regulatory compliance. Candidates should have strong communication skills and experience in a fast-paced environment. Ideal applicants will have previous call center experience, and roles will involve mentoring team members. Join a diverse team and discover opportunities to advance your career in this pivotal position.

Benefits

Exclusive discounts for employees

Voluntary benefits for lifestyle needs

Coaching and development opportunities

Qualifications

• Experience in a call centre customer service role.
• Experience in a fast-paced office setting.
• Experience dealing with vulnerable clients in a healthcare environment.
• Experience working in the financial services sector.

Responsibilities

• Provide first point of contact service resolution for customers.
• Educate customers on alternative service options.
• Ensure regulatory compliance and document customer interactions accurately.

Skills

Excellent interpersonal and organisational skills

Analytical, investigatory and problem-solving skills

Verbal communication skills

Written communication skills

Empathy and ownership

Telephone and computer literacy

Job description

A leading consulting firm in the UK is seeking experienced advisors to provide payment management expertise. The role involves customer service, educating clients on options, and ensuring regulatory compliance. Candidates should have strong communication skills and experience in a fast-paced environment. Ideal applicants will have previous call center experience, and roles will involve mentoring team members. Join a diverse team and discover opportunities to advance your career in this pivotal position.