Enterprise Customer Success Manager - Travel Tech Growth

AnaVation LLC; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A travel technology company in Greater London is seeking a Customer Success Manager to lead customer relationships and ensure optimal usage of their services. This role requires over 5 years of experience in customer success with strong analytical skills and effective communication in English. The position offers a diverse work environment where personal growth is fostered, and all employees have ownership stakes in the company.

Benefits

Ownership in the company

Comfortable work environment

Diverse team and equal opportunities

Qualifications

• 5+ years of experience in customer success or account management.
• Strong analytical skills and proficiency in data analysis.
• Excellent verbal and written communication skills in English.

Responsibilities

• Manage relationships with assigned strategic business customers.
• Conduct performance analysis and provide improvement reports.
• Develop KPIs to measure customer satisfaction and engagement.

Skills

Customer relationship management

Analytical skills

Project management

Communication skills

Job description

A travel technology company in Greater London is seeking a Customer Success Manager to lead customer relationships and ensure optimal usage of their services. This role requires over 5 years of experience in customer success with strong analytical skills and effective communication in English. The position offers a diverse work environment where personal growth is fostered, and all employees have ownership stakes in the company.