Service Advisor - Customer Champion for Auto Care

Lloyd Motor Group; Workington; On-site; GBP 26,000 - GBP 34,000; Full time

Job summary

A prominent automotive retailer in West Cumbria is seeking a Service Advisor to join their team. This role involves providing exceptional customer service, advising on technical issues, and managing vehicle bookings. The ideal candidate will have strong interpersonal and organizational skills and a drive for customer satisfaction. In return, the company offers a competitive salary, training opportunities, and comprehensive benefits including generous leave and health initiatives.

Benefits

33 days of annual leave

Cycle to work scheme

Free flu jabs

Life Cover

Internal and manufacturer training

Qualifications

• Experience in a customer service role, preferably in an automotive setting.
• Motivated with a proactive approach.
• Excellent interpersonal and organizational skills.

Responsibilities

• Provide professional service and maintain a positive impression.
• Advise customers on technical issues.
• Book vehicles for servicing and inform customers of progress.
• Sell repairs and finalize invoices.

Skills

Customer service

Interpersonal skills

Organizational skills

IT literacy

Tools

Kerridge

Job description

A prominent automotive retailer in West Cumbria is seeking a Service Advisor to join their team. This role involves providing exceptional customer service, advising on technical issues, and managing vehicle bookings. The ideal candidate will have strong interpersonal and organizational skills and a drive for customer satisfaction. In return, the company offers a competitive salary, training opportunities, and comprehensive benefits including generous leave and health initiatives.