3rd Line IT Support Specialist – On‑Site, UK Travel

Premier Foods Plc; Barnsley; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading food manufacturing company in the UK is seeking an experienced 3rd Line Technical Support Specialist to join their Technical Services Team. You will act as the on-site IT representative, resolving incidents, maintaining infrastructure performance, and documenting processes. Candidates should have extensive experience in 3rd line support, strong networking and Microsoft technologies knowledge, and excellent troubleshooting skills. The position offers a company pension, private medical benefits, and career progression opportunities.

Benefits

Company Pension

Private Medical

Bonus

Access to learning and development programmes

Wellbeing support

Qualifications

• Extensive experience in 3rd line technical support.
• Excellent troubleshooting skills and ability to work autonomously.
• Strong understanding of ITIL practices and experience in manufacturing environments.

Responsibilities

• Act as the on-site technical representative for IT.
• Maintain and optimise infrastructure performance.
• Document fixes, changes, and processes according to IT Security Policy.
• Collaborate across teams for seamless technical operations.
• Provide innovation and advice on technologies.

Skills

Networking (SD-WAN, Aruba/Cisco)

Firewalls (Fortinet)

Microsoft technologies (AD, MECM, InTune, AutoPilot)

VMWare/Nutanix

PowerShell scripting

ITIL practices

Troubleshooting

Education

Degree-level education preferred

Job description

A leading food manufacturing company in the UK is seeking an experienced 3rd Line Technical Support Specialist to join their Technical Services Team. You will act as the on-site IT representative, resolving incidents, maintaining infrastructure performance, and documenting processes. Candidates should have extensive experience in 3rd line support, strong networking and Microsoft technologies knowledge, and excellent troubleshooting skills. The position offers a company pension, private medical benefits, and career progression opportunities.