1st Line IT Support Engineer – Global MSP, Training

Doherty; Greater London; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A prominent IT solutions provider in Greater London seeks a 1st Line Support Engineer to deliver remote IT support to clients, focusing on customer service and ticket management. Responsibilities include managing customer queries, logging tickets, and resolving issues while fostering a collaborative environment. Candidates should have Microsoft qualifications and experience in an MSP or B2B setting. The role offers a competitive salary, bonuses, and opportunities for professional development.

Benefits

Basic salary plus bonus

Sponsored development and certifications

Company pension scheme

Employee Assistance Programme

Private medical insurance

Income protection insurance

33 days holidays

Qualifications

• One of the Microsoft qualifications or working toward.
• Background in MSP or B2B environment supporting various clients.
• Experience working within the ITIL framework.
• Hands-on experience with Office 365 and Azure IaaS.
• Good troubleshooting experience of Microsoft Desktop Operating System.
• Ability to write clear and detailed tickets and effectively communicate.

Responsibilities

• Act as a first point of customer contact, responding promptly.
• Accurately log and progress tickets within ConnectWise Manage.
• Resolve or escalate tickets as required.
• Deliver outstanding customer service through all communications.
• Support training and onboarding of junior engineers.

Skills

Microsoft qualifications (MD 101, MS-100, MS-101)

Experience in Managed Service Provider (MSP)

ITIL framework experience

Hands-on Office 365 experience

Troubleshooting skills for Microsoft Desktop OS

Excellent spoken and written English

Experience with Microsoft services (Exchange, SharePoint, Teams)

Job description

A prominent IT solutions provider in Greater London seeks a 1st Line Support Engineer to deliver remote IT support to clients, focusing on customer service and ticket management. Responsibilities include managing customer queries, logging tickets, and resolving issues while fostering a collaborative environment. Candidates should have Microsoft qualifications and experience in an MSP or B2B setting. The role offers a competitive salary, bonuses, and opportunities for professional development.