Night Receptionist

Cheval Collection Limited; Greater London; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A luxury serviced apartment provider in Greater London is seeking a Night Receptionist to join their Front Office team. You will be responsible for ensuring a seamless and enjoyable stay for guests, managing check-ins/outs, addressing guest queries, and completing night audit reporting. The ideal candidate has experience in luxury services, excellent communication skills, and a friendly, professional demeanor. Benefits include competitive salary, annual leave, and opportunities for career progression.

Benefits

Competitive salary + Service charge

22 days annual leave plus public holidays

Additional day off for birthday

Life Assurance

Contribution to personal pension

Season Ticket Loan

Learning and development opportunities

Health and wellbeing support

Discounted stays at Cheval

Qualifications

• Prior experience in a luxury service environment.
• Good written and spoken English.
• Ability to build excellent relationships with guests.

Responsibilities

• Manage check-ins and check-outs effectively.
• Complete night audit reporting accurately.
• Respond to guest queries and resolve concerns.

Skills

Customer service skills

Excellent communication skills

IT skills (Word, Outlook)

Knowledge of London

Flexibility

Tools

Property Management System (PMS)

Job description

Overview

Cheval Knightsbridge are currently recruiting a Night Receptionist to join the Front Office team of our luxury serviced apartments.

At Cheval Knightsbridge our apartments are situated in various locations around the Knightsbridge village. Our apartments are full of character, each mews house, townhouse, apartment or cottage boasts its own personality and style of decor.

Our Front Office team is at the heart of the guest experience. As the first and last point of contact, we take pride in delivering exceptional, five-star service and creating memorable moments that reflect the quality and elegance of our brand. Every interaction is an opportunity to showcase our commitment to excellence and leave a lasting impression.

As our Night Receptionist, you will play a pivotal role in ensuring guests enjoy a seamless, secure, and enjoyable stay from the moment they arrive until departure. Your responsibilities will include managing check-ins and check-outs, allocating apartments, supporting guest account management, and providing tailored information, recommendations, and assistance throughout their stay.

You will be the go-to support overnight—responding to queries, resolving concerns with professionalism, and ensuring the building remains safe, calm, and secure for all guests. A key part of your role will be completing night audit reporting, ensuring the accuracy of daily financial transactions, reconciling accounts, preparing handover reports, and guaranteeing the smooth transition into the next operational day.

From handling enquiries and processing payments to generating bills and maintaining a reassuring presence during quiet hours, your contribution will be vital to the guest experience and the overall operation of our luxury apartments.

Responsibilities

We are passionate about growth and development. You will receive ongoing training, the chance to broaden your skills across a luxury hospitality environment, and genuine opportunities to progress your career within our five-star team. If you are a people-focused professional who thrives in a premium environment and enjoys delivering exceptional service, we would love to welcome you to our team.

We want you to apply for this role if, when it comes to work if you………

• Take pride in what you do
• Have a friendly, professional and warm manner
• Can build excellent relationships with guests
• Have a good knowledge of London
• Have previous experience in a luxury service environment
• Proficiency in IT skills (Word, Outlook, Internet) and Knowledge of a Property Management System (PMS)
• Good written and spoken English
• Excellent communication skills
• Flexible attitude
• Strong customer service skills
• Ability to perform manual handling tasks
• Ability to work independently or within a small team

Benefits

In return for your passion and drive to succeed we can offer you……

• A competitive salary + Service charge
• 22 days annual leave plus public holidays (increases with every year of service up to year 5)
• Additional day off to celebrate birthday (or employment anniversary)
• Life Assurance
• Contribution to personal pension (after 3 months)
• Season Ticket Loan
• Learning and development opportunities
• Career coaching and progression
• Health and wellbeing support
• Discounted stays at Cheval for colleagues, friends and family
• Discounted stays at properties within the GHA portfolio
• An inclusive and supportive working environment
• And many more benefits!

If you have the passion and drive to succeed, and thrive on being the best you can and want to join an award winning team then look no further and apply for our Night Receptionistrole now!

Helpful to know…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) will be requested in the event of a position being offered.