Night Receptionist

Cheval Collection Limited; Greater London; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A luxury serviced apartments provider in Greater London is seeking a dedicated Night Receptionist. In this role, you will ensure guests have a seamless and enjoyable experience, manage check-ins and check-outs, and complete essential night audit tasks. The ideal candidate should excel in customer service, possess strong communication skills, and have a good knowledge of London. The position offers competitive pay, training opportunities, and numerous benefits, making it a fantastic opportunity for someone passionate about hospitality.

Benefits

Competitive salary + Service charge

22 days annual leave plus public holidays

Life Assurance

Pension contribution

Season Ticket Loan

Health and wellbeing support

Discounted stays for colleagues and family

Qualifications

• Previous experience in a luxury service environment.
• Proficiency in written and spoken English.
• Ability to perform manual handling tasks.

Responsibilities

• Manage check-ins and check-outs efficiently.
• Complete night audit reporting and reconcile accounts.
• Respond to guest queries and ensure their safety.

Skills

Customer service skills

Excellent communication skills

IT skills (Word, Outlook, Internet)

Knowledge of London

Friendly and professional manner

Ability to work independently

Flexible attitude

Tools

Property Management System (PMS)

Job description

Cheval Gloucester Park are currently recruiting a Night Receptionist to join the Front Office team of our luxury serviced apartments.

Our Front Office team is at the heart of the guest experience. As the first and last point of contact, we take pride in delivering exceptional, five-star service and creating memorable moments that reflect the quality and elegance of our brand. Every interaction is an opportunity to showcase our commitment to excellence and leave a lasting impression.

As our Night Receptionist, you will play a pivotal role in ensuring guests enjoy a seamless, secure, and enjoyable stay from the moment they arrive until departure. Your responsibilities will include managing check-ins and check-outs, allocating apartments, supporting guest account management, and providing tailored information, recommendations, and assistance throughout their stay.

You will be the go-to support overnight—responding to queries, resolving concerns with professionalism, and ensuring the building remains safe, calm, and secure for all guests. A key part of your role will be completing night audit reporting, ensuring the accuracy of daily financial transactions, reconciling accounts, preparing handover reports, and guaranteeing the smooth transition into the next operational day.

From handling enquiries and processing payments to generating bills and maintaining a reassuring presence during quiet hours, your contribution will be vital to the guest experience and the overall operation of our luxury apartments.

We are passionate about growth and development. You will receive ongoing training, the chance to broaden your skills across a luxury hospitality environment, and genuine opportunities to progress your career within our five-star team. If you are a people-focused professional who thrives in a premium environment and enjoys delivering exceptional service, we would love to welcome you to our team.

We want you to apply for this role if, when it comes to work if you………

• Take pride in what you do
• Have a friendly, professional and warm manner
• Can build excellent relationships with guests
• Have a good knowledge of London
• Have previous experience in a luxury service environment
• Proficiency in IT skills (Word, Outlook, Internet) and Knowledge of a Property Management System (PMS)
• Good written and spoken English
• Excellent communication skills
• Flexible attitude
• Strong customer service skills
• Ability to perform manual handling tasks
• Ability to work independently or within a small team

In return for your passion and drive to succeed we can offer you……

• A competitive salary + Service charge
• 22 days annual leave plus public holidays (increases with every year of service up to year 5)
• Additional day off to celebrate birthday (or employment anniversary)
• Life Assurance
• Contribution to personal pension (after 3 months)
• Season Ticket Loan
• Learning and development opportunities
• Career coaching and progression
• Health and wellbeing support
• Discounted stays at Cheval for colleagues, friends and family
• Discounted stays at properties within the GHA portfolio
• An inclusive and supportive working environment
• And many more benefits!

If you have the passion and drive to succeed, and thrive on being the best you can and want to join an award winning team then look no further and apply for our Night Receptionist role now!

Helpful to know…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) will be requested in the event of a position being offered.