Hybrid Customer Service Agent — Elevate in Finance

Neilson Financial Services Limited; United Kingdom; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading financial services provider in the UK is looking for a Customer Service Agent to enhance customer satisfaction through exceptional service. The role includes addressing enquiries, maintaining records, and supporting policy changes. Ideal candidates should have customer service experience, excellent communication skills, and attention to detail. You will thrive in a target-driven environment and contribute to improving service quality. This position offers a competitive salary and hybrid working opportunities.

Benefits

Competitive salary

Hybrid Working

Quarterly team nights out

Opportunities for growth

Qualifications

• Proven experience in a customer service role, ideally in financial services.
• Ability to manage stress in a target-driven environment.
• High level of accuracy in data entry and record-keeping.
• Flexibility to adapt to changing processes in a dynamic work environment.

Responsibilities

• Deliver outstanding service to customers by addressing enquiries promptly.
• Maintain accurate client records and comply with regulatory requirements.
• Assist customers in making tailored changes to their policies.
• Identify trends in customer enquiries to improve products and services.

Skills

Customer service experience

Communication skills

Attention to detail

Problem-solving skills

Time management

Team collaboration

Tools

CRM systems

Microsoft Office suite

Job description

A leading financial services provider in the UK is looking for a Customer Service Agent to enhance customer satisfaction through exceptional service. The role includes addressing enquiries, maintaining records, and supporting policy changes. Ideal candidates should have customer service experience, excellent communication skills, and attention to detail. You will thrive in a target-driven environment and contribute to improving service quality. This position offers a competitive salary and hybrid working opportunities.