Team Lead, Durham — Elevate Customer Experience & Growth

Nike; North East; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading sportswear company in the United Kingdom is seeking a Team Lead to deliver outstanding service to consumers. In this role, you will coordinate and motivate your team while managing daily operations to achieve sales targets across departments. The ideal candidate should possess customer service experience, demonstrate effective communication skills, and be flexible with scheduling. This position offers a generous compensation package and opportunities for bonuses, all within a culture that values diversity and inclusion.

Benefits

Best compensation and benefits packages

Monthly performance-based bonus

Generous employee discounts

Supportive team environment

Career development opportunities

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate team members.
• Achieve sales targets across different business areas.
• Identify and solve problems in partnership with store leadership.
• Support compliance with all NIKE standards and guidelines.

Skills

Customer service experience

Team management

Effective communication

Sales techniques

Flexible scheduling

Job description

A leading sportswear company in the United Kingdom is seeking a Team Lead to deliver outstanding service to consumers. In this role, you will coordinate and motivate your team while managing daily operations to achieve sales targets across departments. The ideal candidate should possess customer service experience, demonstrate effective communication skills, and be flexible with scheduling. This position offers a generous compensation package and opportunities for bonuses, all within a culture that values diversity and inclusion.